Your data, handled with care.

Introduction

Welcome to zlorp. This Privacy Policy explains how Div0x LLP ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit zlorp.in and use our services.

Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

2.1 Personal information

We may collect personal information that you voluntarily provide when you register for an account, create or manage your store, make a transaction, contact support, subscribe to our newsletter, or participate in surveys and promotions. This may include:

• Name and contact details (email address, phone number, address)
• Business information (business name, GST number, PAN)
• Payment information (bank account details, UPI ID)
• Government-issued identification numbers required for KYC compliance

2.2 Automatically collected information

When you access our platform, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Processing transactions and sending related information
• Creating and managing your merchant account
• Communicating with you about updates, promotions, and support
• Analyzing usage patterns to improve our platform
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and regulatory requirements
• Facilitating payment processing and settlements

Sharing of Information

We may share your information in the following circumstances:

• Service providers: with third-party vendors who help operate our platform (payment gateways, hosting providers, analytics services)
• Business transfers: in connection with any merger, acquisition, or sale of assets
• Legal requirements: when required by law, court order, or government regulations
• Protection of rights: to protect our rights, privacy, safety, or property, and that of our users
• With your consent: when you have given us explicit permission to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:

• Access: request access to your personal information
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information
• Objection: object to certain processing of your information
• Withdrawal of consent: withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies & Tracking Technologies

We use cookies and similar technologies to collect and track information about your browsing activities. You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of our services. Types of cookies we use:

• Essential cookies: required for the operation of our platform
• Analytics cookies: help us understand how users interact with our services
• Functional cookies: remember your preferences and settings
• Marketing cookies: used to deliver relevant advertisements

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.